"It was an inauspicious start to the brand new year with record numbers of registrants—many trying yet unable to quickly register. For that we apologize and are deeply embarrassed. ..."
"We will be looking at changes to the registration process for the future. If you have any suggestions we’d love to hear them. Some alternatives to the open registration are: lottery, staggered registration, the Dipsea combination model (invitational, open), or some other hybrid. No method will be perfect and unfortunately some will always end up excluded. "
A lot of race organizers, both big and small, could learn a lesson from being this up front when problems ensue. (BTW, my suggestion: Lottery for the bulk of the population, special entries for a few criteria.)